Privacy Policy — FixFinder

Welcome to FixFinder ("FF", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the FixFinder mobile application, website, or related services (collectively, the "Platform").

By using FixFinder, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you create an account or use our Platform, we may collect:

• Full name
• Email address
• Phone number
• Profile photo
• Address or service location
• Business information (for tradies/service providers)
• Identification or verification information (if required)
• Payment-related information (if applicable)

B. Account Information

We may collect:

• Login credentials
• Account preferences
• User profile details
• Saved settings and app activity

C. Job and Service Information

Customers and tradies may provide:

• Job descriptions
• Work requests
• Quotes or proposals
• Messages and communications
• Uploaded photos, videos, or documents related to jobs

D. Device Information

We may automatically collect:

• Device type and operating system
• IP address
• Device identifiers
• App version
• Crash reports and diagnostics

E. Location Information

With your permission, we may collect approximate or precise location data to:

• Help customers find nearby tradies
• Show jobs near your location
• Improve service matching and user experience

You may disable location permissions anytime through your device settings.

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Connect customers with tradies
• Allow posting and applying for jobs
• Improve user experience
• Send notifications and updates
• Provide customer support
• Prevent fraud, spam, abuse, or illegal activity
• Analyze app performance and improve services
• Comply with legal obligations

3. Communications

We may send:

• Account notifications
• Job-related alerts
• Security notifications
• Promotional messages and updates

You may opt out of promotional communications where applicable.

4. Sharing of Information

We may share information in the following cases:

A. Between Users

Certain profile information may be visible to other users, including:

• Name
• Profile photo
• Ratings or reviews
• Job-related information
• Public profile details

B. Service Providers

We may share information with trusted third-party providers who help us operate our Platform, including:

• Analytics providers
• Cloud hosting providers
• Authentication providers
• Payment processors (if applicable)

C. Legal Requirements

We may disclose information if required by law or to:

• Comply with legal obligations
• Enforce our Terms of Service
• Protect users and platform safety
• Prevent fraud or abuse

5. Data Security

We take reasonable security measures to protect your information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

However, no online platform or transmission method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information as long as necessary to:

• Provide our services
• Resolve disputes
• Enforce agreements
• Meet legal obligations

We may delete or anonymize information when it is no longer required.

7. User Content

Users may upload content such as:

• Job descriptions
• Images
• Documents
• Messages
• Reviews

You are responsible for content you submit through the Platform and should avoid sharing sensitive personal information.

8. Third-Party Services

FixFinder may use third-party tools and services including:

• Analytics services
• Authentication systems
• Push notification services
• Payment services
• Advertising or marketing platforms

These services may collect information according to their own privacy policies.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your account
• Withdraw consent where applicable
• Manage notification preferences

To make requests, contact us using the information below.

10. Children's Privacy

FixFinder is not intended for children under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be stored or processed in countries different from your own. By using FixFinder, you consent to such transfers where legally permitted.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or platform with an updated effective date.

Continued use of the Platform after updates means you accept the revised Privacy Policy.

13. Contact Us

If you have questions regarding this Privacy Policy, please contact us: